2. Information About us
The Site is owned and operated by Hopkins Electrical Services Limited, a company incorporated and registered in England and Wales with company number 11530159 whose registered office is Unit G, Angel Business Centre, 1 Luton Road, Toddington, Bedfordshire, England, LU5 6DE
4. What is Personal Data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, the “Data Protection Legislation”) as: “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
5. What are my Rights?
Under the Data Protection Legislation, you have the following rights which we will always work to uphold:
b) The right to access the personal data we hold about you. Part 9 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 10 to find out more.
d) The right to be forgotten; i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 10 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose(s).
g) The right to withdraw consent. This means that if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
h) The right to data portability. This means that: (i) if you have provided personal data to us directly; (ii) we are using it with your consent; or (iii) for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
i) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 10.
It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed for as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first using the details in Part 10.
6. What Personal Data Do You Collect and How?
We do not automatically collect any personal data from you when you use the Site. The Site collects certain non-personal data information automatically (including your IP address, the type of browser you are using and certain other non-personal data about your computer or device such as your operating system type, version and display resolution).
If you use the functionality on the Site to request a quote or send us an email, we may collect your title, full name, address details, email address, telephone number and any other personal data you choose to give to us. We may also collect other non-personal data such as details of your monthly utility bills, your homeowner status and other non-personal data you choose to give to us. For the purposes of the Data Protection Legislation, we are the data controller responsible for your personal data.
The lawful basis under the Data Protection Legislation that allows us to use such information is Article 6(1)(f) of the UK GDPR which allows us to process personal data when it is necessary for the purposes of our legitimate interests: in this case, the proper operation and functionality of our Site. If you use the functionality on the Site to request a quote or to contact us as described above, you will be required to consent to our use of your personal data to contact you and/or provide you with a quote. In this case, our lawful basis for using your personal data will be Article 6(1)(a) of the UK GDPR, which allows us to use your personal data with your consent for a particular purpose or purposes.
7. How and Where Do You Store my Data?
We will only store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation. Personal data security is essential to us, and to protect personal data, we take the following measures:
a) limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality; and
b) procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so.
8. Do You Share my Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to the exceptions contained in this Part 8.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
9. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 10.
There is not normally any charge for a subject access request. If your request is manifestly unfounded or excessive (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time up to a maximum of three months from the date we receive your request may be required. You will be kept fully informed of our progress.
10. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the admin team):
Email address: email@example.com
Postal address: Unit G, Angel Business Centre, 1 Luton Road, Toddington, Bedfordshire, England, LU5 6DE